In order to watch NOI.org webcasts, the following are required:
- Up-to-date web browser: Firefox, Edge, Safari, Chrome, etc.
Mobile Devices, Phones, Tablets: You should have no problem viewing on your smart phone or tablet. Regardless of what browser you use, you may need to tap once on the video player to start it.
Desktops/Laptops: Microsoft Windows 7 or higher or Mac OS X 10+ Ubunto 10+ or Linux OS 11+
A fast Internet connection, preferably with 500+ Kbps for continuous playback. Wired connections are often more reliable than wireless connections.
The player utilizes different bite rate video streams in order to cater to a greater number of users. In turn, each user is automatically served with the best quality video allowed by the speed of their connection.
Use this Internet speed test to determine which quality you are capable of receiving. Your download speed is most relevant. If your home download speed is slower than expected, please check with your provider.
Our Live and On Demand players feature Internet speed detection when the and serves the user the correct video stream depending upon their speed.
1. If you launch the player while other applications are running, you may have trouble with audio/video playback. If this is the case, close your browser and all other applications. Restart your browser and return to the video.
2. If you are behind a firewall, check to see if you can get to popular sites on the internet like Google. If you cannot, check your connections. If this does not solve the problem there may be a problem with your connection to the internet, we recommend that you contact your service provider. If there is no problem getting to the sites like Google, then you may have certain ports locked down on your firewall.
If you are experiencing problems accessing streaming video content, it may be that you are behind a security firewall that prevents access on certain ports. Firewalls are security programs that block unauthorized traffic to and from your PC. If you are on a corporate network, please check with your network administrator. If you have a personal firewall installed on either your home system or on a home network router (firewalls are sometimes pre-installed with home Internet service providers), then refer to your product's documentation on how to allow access. Due to the large numbers of possible products and setups, we are unable to troubleshoot your particular firewall connection problems for you.
If you receive an "Embed" Error on your Apple Phone or Tablet, try the following resolution:
Go Settings >> Safari >> Scroll down to "Request Desktop Website" >> Turn off "All Websites"
Buffering is normally caused when your individual internet connection is not fast enough to keep up with the bit rate of video you are watching. Those using shared and public Internet connections may also experience some buffering because the network is shared by other users so connection speeds can slow down or drop at busy times. To minimize the problem close any other application(s) which may be using the internet connection.
Please send an email to support at [email protected]
You can contact our technical support staff at [email protected] . Our technical support staff will respond as soon as possible to emails and you may call 866-925-2707 during live events. If you have a spam filter running (often enabled by default on AOL, Gmail, Hotmail and Yahoo), please check your 'spam', 'bulk', or 'junk' mail folder in the event that your spam filter intercepts our reply to your email.